Frequently Asked Questions

Answers to common questions about ordering from AMORJ. If you need more help, email support@amorj.com.

Delivery

Do you offer free UK delivery?

Yes. Standard delivery to eligible UK addresses is currently free.

How long does delivery take?

Orders are normally processed within 1–2 business days. Transit is typically 4–6 business days, giving a normal total estimate of 5–8 business days. See our Shipping & Delivery Policy.

Will I receive tracking?

Where tracking is available, we send a tracking link or tracking number after dispatch. See Order Tracking Information.

Returns & Refunds

What is your return period?

Eligible consumer purchases have a 60-day free return period from delivery, in addition to statutory rights.

Do I have to pay return postage?

For eligible returns approved under our policy, we provide a prepaid return label or equivalent free return method. We do not charge a restocking fee.

How long do refunds take?

Approved refunds are issued to the original payment method. Where statutory cancellation rules apply, we refund within the required legal timeframe, normally no later than 14 days after we receive the returned goods or applicable evidence of return. Your payment provider may take additional time to display the funds.

Warranty & Replacements

How long is the warranty?

Unless the product-page details state a different commercial warranty period, products include a 2-year warranty from delivery. See our Warranty & Replacement Policy.

What if my product is faulty or damaged?

Email support@amorj.com with your order number and details of the problem. Photos or video can help us assess the issue. Your UK statutory rights are not affected by the commercial warranty.

Orders & Payments

What payment methods do you accept?

The payment methods available for your order are displayed at checkout. See our Payment Methods & Secure Checkout page.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before fulfilment begins, but changes cannot be guaranteed after processing or dispatch has started.

Wholesale

Do you offer wholesale or bulk pricing?

Wholesale pricing may be available for selected products and quantities. See our Wholesale Policy and email support@amorj.com for a quote.

Security

How do I report a security issue?

Please follow our Report Security Issues page. Responsible reports may be considered for a discretionary bug-bounty reward, but submitting a report does not guarantee payment.

Company Information

AMORJ is operated by ORJ COMMERCIAL LTD, company number 07616905, registered office 70a Bow Road, London, E3 4DH.