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Returns & Refunds Policy
This policy applies to eligible consumer purchases made from AMORJ (https://amorj.com), operated by ORJ COMMERCIAL LTD (company number 07616905). Nothing in this policy limits your statutory rights under UK consumer law.
In addition to your statutory rights, we offer a 60-day free return period for eligible consumer purchases. The 60-day period starts on the day you receive the goods.
For eligible returns approved under this policy, we provide a prepaid return label or equivalent free return method. We do not charge a restocking fee.
For most goods bought online, UK consumers also have a statutory right to cancel within 14 days after receiving the goods, subject to legal exceptions. After notifying us of a statutory cancellation, you normally have a further 14 days to send the goods back. Our voluntary 60-day policy is additional to these rights.
You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning. For voluntary change-of-mind returns outside the statutory cancellation period, goods should be returned complete, with accessories and, where reasonably possible, original packaging, and should not show use beyond reasonable inspection.
If handling goes beyond what is reasonably necessary, any deduction from a statutory refund will only be made where permitted by law.
Do not send goods to our registered office unless we specifically instruct you to do so. The correct return destination may depend on the product and fulfilment location.
If goods are faulty, damaged, not as described or otherwise do not conform to the contract, contact us as soon as possible. Your rights under the Consumer Rights Act 2015 are not affected by this policy or by our commercial warranty.
Depending on the circumstances and your legal rights, the remedy may include repair, replacement, price reduction or refund. Approved return postage for such claims is paid by AMORJ.
Where stock is available, we may offer a direct exchange. If an exchange is not practical, we may ask you to return the item for a refund and place a new order.
Once a return is received and checked, approved refunds are issued to the original payment method. Where UK cancellation law applies, we will make the refund within the statutory timeframe, normally no later than 14 days after we receive the returned goods or, where applicable, evidence that you sent them back.
Your bank, card issuer or payment provider may take additional time to display the refund after we issue it.
Certain goods may be excluded from change-of-mind cancellation or voluntary returns where permitted by law, including personalised or made-to-order goods, perishable goods, and sealed hygiene or health-protection goods after the seal has been broken. Any product-specific exception will be stated clearly on the product page where relevant.
These exceptions do not remove rights you may have where goods are faulty, damaged, misdescribed or otherwise non-conforming.
The consumer 60-day return promise does not automatically apply to purchases made wholly for business or wholesale purposes. See our Wholesale Policy and the terms of the applicable quotation or invoice.
Most products also include our 2-year commercial warranty unless a different warranty period is clearly stated in the product-page details. See our Warranty & Replacement Policy.
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