Warranty & Replacement Policy

This policy describes the commercial warranty offered by AMORJ, operated by ORJ COMMERCIAL LTD. It is in addition to your statutory rights and does not replace or restrict rights available under UK consumer law.

2-Year Commercial Warranty

Unless the product-page details clearly state a different commercial warranty period, products sold by AMORJ include a 2-year warranty from the date of delivery.

What the Warranty Covers

The warranty covers defects in materials or workmanship that arise during normal, intended use within the warranty period.

What the Warranty Does Not Normally Cover

• normal wear and tear or consumable parts that are expected to wear through normal use;
• accidental damage, misuse, neglect, abuse or use outside the product instructions;
• damage caused by incorrect installation, maintenance, storage or power supply;
• unauthorised modification, repair or disassembly;
• cosmetic marks that do not affect the product's function and were accepted at delivery; or
• damage caused by external events such as flooding, fire, impact or other causes unrelated to a manufacturing defect.

A product page may contain product-specific warranty requirements, exclusions or a different commercial warranty period. Those product-specific terms apply to the commercial warranty, but they do not reduce statutory rights.

How to Make a Warranty Claim

Email support@amorj.com and provide:

• your order number or other proof of purchase;
• the product name and, where applicable, model or serial number;
• a clear description of the problem; and
• photographs or video where reasonably helpful to diagnose the issue.

Please do not send a product back until we provide return instructions.

Assessment & Remedy

We may ask for reasonable troubleshooting information or arrange inspection/return of the item. For a valid warranty claim, the appropriate remedy may be repair, replacement, equivalent replacement where the original item is unavailable, or another remedy required by law.

Where we require a return for an approved warranty claim, AMORJ will provide a prepaid return method or otherwise cover the reasonable return cost.

Faults Shortly After Purchase

Your rights under the Consumer Rights Act 2015 may provide remedies that are separate from and, in some situations, stronger than this commercial warranty. You do not have to rely on the warranty where statutory rights apply.

Manufacturer Warranties

Some products may also include a separate manufacturer warranty. A manufacturer warranty is additional and may have its own registration, claim process and terms.

Returns Outside a Warranty Claim

For change-of-mind returns and refunds, see our 60-Day Returns & Refunds Policy.

Company & Contact Information

• Trading name: AMORJ
• Legal entity: ORJ COMMERCIAL LTD
• Company number: 07616905
• Company type: Private limited company
• Incorporated on: 28 April 2011
• Registered office: 70a Bow Road, London, E3 4DH
• Companies House: official company record
• Email: support@amorj.com
• Phone: +44XXXXXXXX
• Live Chat: Available 24/7.
• Email Support: We respond within 1 business day.
• Time zone: Greenwich Mean Time (GMT) / British Summer Time (BST) — Europe/London.